Client Services Agreement

RiskSQOR Ltd · Effective 18 August 2026 · Version 1.0

Plain-English summary: this is the contract for your club’s assessment, accepted at checkout or by signature. It sets out what we deliver, what we don’t do, what your club provides, the refund rules, confidentiality, and the limits of our liability. Your score and report are confidential to your club.

1. The parties and this Agreement

This Agreement is between RiskSQOR Ltd, registered in England and Wales (Company No. 17197702), registered office 14/2e Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX ("RiskSQOR") and the sports club or organisation named at booking (the "Club"). It is accepted at the point of online payment ("I accept the RiskSQOR Client Services Agreement on behalf of the Club") or by signature. It prevails over the website terms at risksqor.com if they conflict. The person accepting confirms they are authorised to bind the Club.

2. The Services

Founding Season Assessment: a 20-criterion clinical risk assessment against the ISMG framework, comprising pre-assessment document review, an on-site match-day observation at a Club home fixture, a structured interview with the Club’s medical lead, a RiskSQOR score out of 100 with six-domain breakdown, a written governance report with ranked actions and a 90-day plan, delivered within 10 working days of the match-day observation.
Elite Review: as above, plus interviews with the Club’s operations lead and a board representative, extended on-site assessment, deeper findings, findings mapped against the Club’s league medical minimum standards, and an executive summary presented to the Club’s board by video.
Annual rescore: each tier includes reassessment in each subsequent 12-month period for which the Club renews, at the rate stated in clause 5.

3. What RiskSQOR does not do

For the avoidance of doubt, RiskSQOR does not: submit, prepare or advise on CQC registration applications; write policies or procedures on the Club’s behalf; provide medical cover, clinical services or medical advice; or guarantee CQC registration, league compliance, insurance outcomes or any regulatory result. An assessment is an independent, evidence-based review at a point in time. It is not legal, medical or regulatory advice, and a score is not a warranty that no incident will occur. Responsibility for the Club’s medical provision remains at all times with the Club.

4. The Club’s obligations

Provide accurate and complete evidence by the deadlines in the evidence checklist. The score reflects what is evidenced; missing or late evidence is scored as absent.
Confirm it has the right to share all documents and personal data submitted (see the Privacy Policy). Evidence must not include player medical records or identifiable data about anyone under 18.
Provide safe access, a named point of contact, and reasonable cooperation on the observation day.
Not represent the RiskSQOR score as an accreditation, licence, certification or regulatory approval.

5. Fees, founding terms and payment

Fees are as stated at booking: Founding Season £995 per year; Elite Review £2,995 per year at the founding rate. Fees are payable in advance by Stripe or invoice; a booking is confirmed on receipt of payment.
RiskSQOR Ltd is not currently VAT registered and no VAT is charged.
Founding terms (including the locked annual assessment rate) apply to the first 30 Founding Season clubs and the first five Elite Review clubs, and are conditional on continuous annual renewal. If the Club does not renew for a season, founding pricing lapses and the then-current rate applies to any future assessment. Founding pricing applies to the annual assessment; any additional services are at then-current rates.
Renewal is by invitation each season and is never automatic. No payment is taken without the Club’s instruction.

6. Cancellation and rescheduling

The Club may cancel for a full refund at any time before document review begins.
After document review has begun but before the match-day observation, 50% of the fee is refundable.
After the observation has taken place, fees are non-refundable.
If the observation fixture is postponed or abandoned for reasons outside the Club’s control, the observation moves to the next suitable home fixture at no charge. If the Club cancels a confirmed observation with less than 7 days’ notice for reasons within its control, RiskSQOR may charge reasonable travel costs already incurred before rebooking.
RiskSQOR may reschedule for reasons outside its control (including assessor illness or travel disruption) and will offer the next suitable fixture. If RiskSQOR cannot deliver the assessment within 90 days of booking, the Club may cancel for a full refund.

7. Confidentiality and use of results

The Club’s score, report and evidence are confidential to the Club. RiskSQOR will not publish or disclose them without the Club’s written consent. The Club may share its report internally and with its board, league, insurer, broker or regulator. Anonymised results are used for research and benchmarking only where the Club has signed the separate Research Participation Consent Form; declining research participation does not affect the Services or price. Case studies are published only with the assessed organisation’s written permission.

8. Intellectual property

The RiskSQOR name, scoring methodology, assessment criteria, checklists and report formats are and remain the property of RiskSQOR Ltd or its licensors, including standards material licensed from the International Sports Medical Governance body. The Club receives a non-transferable licence to use its report for internal governance and for sharing under clause 7. The Club may not copy, reverse-engineer or use the methodology to provide competing services.

9. Data protection

Each party will comply with UK GDPR. RiskSQOR processes personal data as described in its Privacy Policy, using Stripe, Jotform and Google Workspace as processors. Assessment evidence is deleted 12 months after the engagement ends unless the Club asks RiskSQOR to retain it for the next annual rescore.

10. Independence and conflicts of interest

RiskSQOR operates under a Conflicts of Interest Policy. Dr Adam Sayedi’s medical governance roles in Gibraltar are disclosed to all clients; clubs where a conflict exists are assessed by an independent assessor; and RiskSQOR does not provide policy-writing or CQC application services to any client. A copy of the policy is available on request.

11. Liability

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under the law of England and Wales. Subject to that, RiskSQOR’s total aggregate liability arising out of or in connection with an assessment year is limited to the fees paid by the Club for that assessment year, and RiskSQOR is not liable for loss of profit, loss of opportunity, or indirect or consequential loss, or for decisions taken or not taken by the Club, a regulator, league, broker or insurer in reliance on a score or report.

12. Term, renewal and termination

This Agreement starts on acceptance and covers the assessment year purchased and any renewals the Club accepts. Either party may terminate for material breach unremedied after 14 days’ written notice. Clauses 3, 7, 8, 9, 11 and 13 survive termination.

13. General

This Agreement is the entire agreement between the parties concerning the Services and is governed by the law of England and Wales, with the courts of England and Wales having exclusive jurisdiction. Notices go to adam@risksqor.com and the Club contact given at booking. Neither party may assign without consent, except RiskSQOR may assign to a successor of its business. If any provision is unenforceable, the remainder continues. Questions: adam@risksqor.com.